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Obtain excellent software from the most popular internets sites! Find popular software apps and uncommon applications programs. Get package, public domain apps, freeware, and demo verions to obtain in different categories. On Softempire collections you can anywhen find a novel software program, or test the hottest versions of your favorite computer tools, applications, and educational softwares. To download the required software to get, try a suitable catalog or a smart compendium. The Softempire aggregation is permanently replenished: if there is the latest update of apps you seek, it is most likely to be in the network most wealthy apps catalog!
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Responsive Knowledgebase
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Download
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Buy now!
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View screenshots
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Vendor Price: $ 49
License: Demo
File Size: 0.43 Mb
Version: 1.01
Release Date:
17 Jul 2002
OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000
System Requirements:
No minimum system requirements
Company: Responsive Software
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Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
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